.TransferSuggestions-module__UZHWrG__card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);padding:var(--card-padding)}.TransferSuggestions-module__UZHWrG__title{color:var(--color-text);align-items:center;gap:6px;margin-bottom:8px;font-size:13px;font-weight:700;display:flex}.TransferSuggestions-module__UZHWrG__titleIcon{width:14px;height:14px;color:var(--color-primary);flex-shrink:0}.TransferSuggestions-module__UZHWrG__list{margin:0;padding:0;list-style:none}.TransferSuggestions-module__UZHWrG__item{border-bottom:1px solid var(--color-border);gap:14px;padding:10px 0;display:flex}.TransferSuggestions-module__UZHWrG__item:last-child{border-bottom:none}.TransferSuggestions-module__UZHWrG__top{background:var(--color-primary-light);border-radius:var(--radius-md);margin-bottom:4px;padding:10px}.TransferSuggestions-module__UZHWrG__rank{background:var(--color-primary);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:11px;font-weight:700;display:flex}.TransferSuggestions-module__UZHWrG__details{flex:1;min-width:0}.TransferSuggestions-module__UZHWrG__row{flex-wrap:wrap;align-items:baseline;gap:8px;margin-bottom:6px;display:flex}.TransferSuggestions-module__UZHWrG__department{color:var(--color-text);font-size:13px;font-weight:700}.TransferSuggestions-module__UZHWrG__extRow{color:var(--color-primary);letter-spacing:.5px;margin:4px 0 6px;font-size:20px;font-weight:700}.TransferSuggestions-module__UZHWrG__contact{color:var(--color-text-secondary);font-size:12px}.TransferSuggestions-module__UZHWrG__confidenceRow{align-items:center;gap:8px;margin-bottom:4px;display:flex}.TransferSuggestions-module__UZHWrG__percent{min-width:36px;color:var(--color-text);font-size:12px;font-weight:600}.TransferSuggestions-module__UZHWrG__barBg{background:var(--color-border);border-radius:3px;flex:1;max-width:200px;height:6px;overflow:hidden}.TransferSuggestions-module__UZHWrG__barFill{border-radius:4px;height:100%;transition:width .3s}.TransferSuggestions-module__UZHWrG__high{background-color:var(--color-confidence-high)}.TransferSuggestions-module__UZHWrG__mid{background-color:var(--color-confidence-mid)}.TransferSuggestions-module__UZHWrG__low{background-color:var(--color-confidence-low)}.TransferSuggestions-module__UZHWrG__reason{color:var(--color-text-secondary);margin:0;font-size:11px}.TransferSuggestions-module__UZHWrG__transferBtn{cursor:pointer;white-space:nowrap;border-radius:999px;flex-shrink:0;align-self:center;min-height:24px;padding:4px 12px;font-size:11px;font-weight:600;transition:all .15s}.TransferSuggestions-module__UZHWrG__transferBtn:disabled{opacity:.55;cursor:not-allowed}.TransferSuggestions-module__UZHWrG__transferBtnPrimary{background-color:var(--color-primary);color:#fff;border:1px solid var(--color-primary)}.TransferSuggestions-module__UZHWrG__transferBtnPrimary:hover:not(:disabled){background-color:var(--color-primary-dark);border-color:var(--color-primary-dark)}.TransferSuggestions-module__UZHWrG__transferBtnOutline{color:var(--color-primary);border:1px solid var(--color-primary);background-color:#0000}.TransferSuggestions-module__UZHWrG__transferBtnOutline:hover:not(:disabled){background-color:var(--color-primary-light)}.TransferSuggestions-module__UZHWrG__manualBanner{color:var(--color-warning-dark);background:var(--color-warning-light);border:1px solid var(--color-warning);border-radius:var(--radius-sm);justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;padding:6px 10px;font-size:11px;display:flex}.TransferSuggestions-module__UZHWrG__resetBtn{border:1px solid var(--color-text-secondary);min-height:24px;color:var(--color-text);cursor:pointer;background:0 0;border-radius:999px;padding:2px 8px;font-size:10px;font-weight:600}.TransferSuggestions-module__UZHWrG__resetBtn:hover{background:var(--color-surface)}.TransferSuggestions-module__UZHWrG__submitError{color:var(--color-error);margin:0 0 8px;font-size:11px}.TransferSuggestions-module__UZHWrG__sourceAuto,.TransferSuggestions-module__UZHWrG__sourceManual{letter-spacing:.3px;border-radius:999px;padding:1px 6px;font-size:10px;font-weight:700}.TransferSuggestions-module__UZHWrG__sourceAuto{background:var(--color-primary-light);color:var(--color-primary-dark)}.TransferSuggestions-module__UZHWrG__sourceManual{background:var(--color-warning-light);color:var(--color-warning-dark);border:1px solid var(--color-warning)}
.ChatBox-module__RT9oEG__card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);padding:var(--card-padding);flex-direction:column;flex:1;min-height:0;display:flex}.ChatBox-module__RT9oEG__title{color:var(--color-text);flex-shrink:0;margin-bottom:12px;font-size:16px;font-weight:700}.ChatBox-module__RT9oEG__legend{color:var(--color-text-secondary);flex-shrink:0;gap:16px;margin-bottom:12px;font-size:12px;display:flex}.ChatBox-module__RT9oEG__legendItem{align-items:center;gap:6px;display:inline-flex}.ChatBox-module__RT9oEG__legendDot{border-radius:50%;flex-shrink:0;width:8px;height:8px;display:inline-block}.ChatBox-module__RT9oEG__container{flex:1;min-height:0;padding:8px 0;overflow-y:auto}.ChatBox-module__RT9oEG__empty{text-align:center;color:var(--color-text-secondary);padding:40px 0;font-size:14px}.ChatBox-module__RT9oEG__message{margin-bottom:12px}.ChatBox-module__RT9oEG__message:last-child{margin-bottom:0}.ChatBox-module__RT9oEG__citizen{flex-direction:column;align-items:flex-start;display:flex}.ChatBox-module__RT9oEG__staff{flex-direction:column;align-items:flex-end;display:flex}.ChatBox-module__RT9oEG__meta{color:var(--color-text-secondary);gap:6px;margin-bottom:4px;font-size:11px;display:flex}.ChatBox-module__RT9oEG__speaker{font-weight:600}.ChatBox-module__RT9oEG__speakerChip{background-color:var(--color-surface);border:1px solid var(--color-border);border-radius:999px;align-items:center;gap:6px;padding:2px 10px;font-size:11px;line-height:1.4;display:inline-flex;box-shadow:0 1px 2px #0000000f}.ChatBox-module__RT9oEG__speakerDot{border-radius:50%;flex-shrink:0;width:8px;height:8px;display:inline-block}.ChatBox-module__RT9oEG__speakerDotCitizen{background-color:var(--color-citizen-text)}.ChatBox-module__RT9oEG__speakerDotStaff{background-color:var(--color-staff-text)}.ChatBox-module__RT9oEG__speakerDotUnknown{border:1.5px solid var(--color-text-secondary);box-sizing:border-box;background-color:#0000}.ChatBox-module__RT9oEG__citizen .ChatBox-module__RT9oEG__speakerChip{color:var(--color-citizen-text);border-color:currentColor}.ChatBox-module__RT9oEG__staff .ChatBox-module__RT9oEG__speakerChip{color:var(--color-staff-text);border-color:currentColor}.ChatBox-module__RT9oEG__time{font-weight:400}.ChatBox-module__RT9oEG__bubble{word-break:break-word;border-radius:12px;max-width:70%;padding:10px 14px;font-size:14px;line-height:1.6}.ChatBox-module__RT9oEG__bubbleCitizen{background-color:var(--color-citizen-bg);color:var(--color-citizen-text)}.ChatBox-module__RT9oEG__bubbleStaff{background-color:var(--color-staff-bg);color:var(--color-staff-text)}.ChatBox-module__RT9oEG__highlight{background-color:var(--color-highlight);border-radius:2px;padding:0 1px}.ChatBox-module__RT9oEG__partialLabel{color:var(--color-text-secondary);font-style:italic}.ChatBox-module__RT9oEG__bubblePartial{opacity:.85;border:1px dashed;font-style:italic}.ChatBox-module__RT9oEG__unknown{flex-direction:column;align-items:center;display:flex}.ChatBox-module__RT9oEG__unknown .ChatBox-module__RT9oEG__speakerChip{color:var(--color-text-secondary);border-color:currentColor}.ChatBox-module__RT9oEG__bubbleUnknown{background-color:var(--color-surface-muted);color:var(--color-text);border:1px solid var(--color-border);max-width:60%}
.ConnectionStatus-module__JA0-sW__badge{background-color:var(--color-surface);white-space:nowrap;border:1px solid;border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:12px;font-weight:600;line-height:1.4;display:inline-flex;box-shadow:0 1px 2px #0000000f}.ConnectionStatus-module__JA0-sW__dotFilled,.ConnectionStatus-module__JA0-sW__dotOutlined{border-radius:50%;width:8px;height:8px;display:inline-block}.ConnectionStatus-module__JA0-sW__dotFilled{background-color:currentColor}.ConnectionStatus-module__JA0-sW__dotOutlined{background-color:#0000;border:1.5px solid}.ConnectionStatus-module__JA0-sW__spinningIcon,.ConnectionStatus-module__JA0-sW__failIcon{flex-shrink:0;width:14px;height:14px}.ConnectionStatus-module__JA0-sW__open{color:var(--color-success)}.ConnectionStatus-module__JA0-sW__connecting{color:var(--color-info)}.ConnectionStatus-module__JA0-sW__reconnecting{color:var(--color-warning)}.ConnectionStatus-module__JA0-sW__closed{color:var(--color-text-secondary)}.ConnectionStatus-module__JA0-sW__failed{color:var(--color-error);background-color:var(--color-error-bg)}.ConnectionStatus-module__JA0-sW__spinningIcon{animation:1.5s linear infinite ConnectionStatus-module__JA0-sW__connection-status-spin}@keyframes ConnectionStatus-module__JA0-sW__connection-status-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.ConnectionStatus-module__JA0-sW__spinningIcon{animation:none}}.ConnectionStatus-module__JA0-sW__reconnectBtn{color:inherit;cursor:pointer;background-color:#0000;border:1px solid;border-radius:6px;margin-left:4px;padding:2px 10px;font-size:11px;font-weight:600}.ConnectionStatus-module__JA0-sW__reconnectBtn:hover{background-color:#0000000a}.ConnectionStatus-module__JA0-sW__reconnectBtn:focus-visible{outline-offset:2px;outline:2px solid}
.ModalShell-module__PBlwfW__overlay{z-index:1000;background:#00000080;justify-content:center;align-items:center;animation:.15s ModalShell-module__PBlwfW__fadeIn;display:flex;position:fixed;inset:0}@keyframes ModalShell-module__PBlwfW__fadeIn{0%{opacity:0}to{opacity:1}}.ModalShell-module__PBlwfW__modal{background:var(--color-surface);border-radius:var(--radius-lg);width:90%;max-width:560px;max-height:80vh;padding:28px 32px;overflow-y:auto;box-shadow:0 8px 32px #0003}.ModalShell-module__PBlwfW__modal:focus{outline:none}.ModalShell-module__PBlwfW__title{color:var(--color-text);margin-bottom:4px;font-size:20px;font-weight:700}.ModalShell-module__PBlwfW__subtitle{color:var(--color-text-secondary);margin-bottom:20px;font-size:13px}
.EndCallModal-module__7c7_yq__section{margin-bottom:16px}.EndCallModal-module__7c7_yq__sectionLabel{color:var(--color-text-secondary);text-transform:none;align-items:center;gap:8px;margin-bottom:6px;font-size:12px;font-weight:600;display:flex}.EndCallModal-module__7c7_yq__editHint{color:var(--color-primary);background:var(--color-bg);border:1px solid var(--color-primary);border-radius:var(--radius-sm);padding:1px 6px;font-size:10px;font-weight:500}.EndCallModal-module__7c7_yq__meta{color:var(--color-text);flex-wrap:wrap;gap:8px;font-size:13px;display:flex}.EndCallModal-module__7c7_yq__summaryTextarea{background:var(--color-bg);border:1px solid var(--color-border);border-radius:var(--radius-md);width:100%;color:var(--color-text);resize:vertical;padding:12px;font-family:inherit;font-size:13px;line-height:1.6;transition:border-color .15s}.EndCallModal-module__7c7_yq__summaryTextarea:focus{border-color:var(--color-primary);outline:none}.EndCallModal-module__7c7_yq__keywordList{flex-wrap:wrap;gap:6px;display:flex}.EndCallModal-module__7c7_yq__keywordTag{cursor:pointer;border:none;border-radius:999px;align-items:center;gap:4px;min-height:24px;padding:4px 12px;font-size:12px;font-weight:500;transition:all .15s;display:inline-flex}.EndCallModal-module__7c7_yq__keywordSelected{background-color:var(--color-primary);color:#fff}.EndCallModal-module__7c7_yq__keywordUnselected{background-color:var(--color-bg);color:var(--color-text-secondary);border:1px solid var(--color-border)}.EndCallModal-module__7c7_yq__keywordUnselected:hover{border-color:var(--color-primary);color:var(--color-primary)}.EndCallModal-module__7c7_yq__checkmark{flex-shrink:0;width:10px;height:10px}.EndCallModal-module__7c7_yq__emptyText{color:var(--color-text-secondary);font-size:12px}.EndCallModal-module__7c7_yq__memoTextarea{background:var(--color-bg);border:1px solid var(--color-border);border-radius:var(--radius-md);width:100%;color:var(--color-text);resize:vertical;padding:12px;font-family:inherit;font-size:13px;line-height:1.6;transition:border-color .15s}.EndCallModal-module__7c7_yq__memoTextarea:focus{border-color:var(--color-primary);outline:none}.EndCallModal-module__7c7_yq__sentimentButtons{gap:8px;display:flex}.EndCallModal-module__7c7_yq__sentimentBtn{border-radius:var(--radius-md);border:1px solid var(--color-border);background:var(--color-surface);min-height:24px;color:var(--color-text);cursor:pointer;align-items:center;gap:5px;padding:6px 14px;font-size:13px;transition:all .15s;display:inline-flex}.EndCallModal-module__7c7_yq__sentimentBtn:hover{border-color:var(--color-primary)}.EndCallModal-module__7c7_yq__sentimentIcon{flex-shrink:0;width:14px;height:14px}.EndCallModal-module__7c7_yq__sentiment_negative{background:var(--color-sentiment-negative-bg);border-color:var(--color-sentiment-negative-border);color:var(--color-sentiment-negative-fg)}.EndCallModal-module__7c7_yq__sentiment_neutral{background:var(--color-sentiment-neutral-bg);border-color:var(--color-sentiment-neutral-border);color:var(--color-sentiment-neutral-fg)}.EndCallModal-module__7c7_yq__sentiment_positive{background:var(--color-sentiment-positive-bg);border-color:var(--color-sentiment-positive-border);color:var(--color-sentiment-positive-fg)}.EndCallModal-module__7c7_yq__saveInfo{color:var(--color-text-secondary);background:var(--color-bg);border-radius:var(--radius-sm);margin-bottom:16px;padding:8px 12px;font-size:11px}.EndCallModal-module__7c7_yq__actions{justify-content:flex-end;gap:12px;display:flex}.EndCallModal-module__7c7_yq__cancelBtn{border-radius:var(--radius-md);border:1px solid var(--color-border);background:var(--color-surface);color:var(--color-text);cursor:pointer;padding:8px 20px;font-size:13px;font-weight:500;transition:background-color .15s}.EndCallModal-module__7c7_yq__cancelBtn:hover{background-color:var(--color-bg)}.EndCallModal-module__7c7_yq__confirmBtn{border-radius:var(--radius-md);background-color:var(--color-primary);color:#fff;cursor:pointer;border:none;padding:8px 20px;font-size:13px;font-weight:600;transition:background-color .15s}.EndCallModal-module__7c7_yq__confirmBtn:hover{background-color:var(--color-primary-dark)}.EndCallModal-module__7c7_yq__windowSelected{background-color:var(--color-active-light);color:var(--color-active-dark);border-color:var(--color-active);font-weight:700}
.SurveyForm-module__TXO17a__form{flex-direction:column;gap:18px;display:flex}.SurveyForm-module__TXO17a__question{border:none;margin:0;padding:0}.SurveyForm-module__TXO17a__questionLabel{color:var(--color-text);flex-wrap:wrap;align-items:baseline;gap:6px;margin-bottom:8px;font-size:14px;font-weight:600;display:flex}.SurveyForm-module__TXO17a__questionNumber{color:var(--color-primary);font-weight:700}.SurveyForm-module__TXO17a__requiredMark{color:var(--color-error);border-radius:var(--radius-sm);border:1px solid;padding:1px 6px;font-size:10px;font-weight:600}.SurveyForm-module__TXO17a__ratingRow{gap:8px;display:flex}.SurveyForm-module__TXO17a__ratingBtn{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);width:40px;height:40px;color:var(--color-text);cursor:pointer;font-size:15px;font-weight:600;transition:all .15s}.SurveyForm-module__TXO17a__ratingBtn:hover{border-color:var(--color-primary)}.SurveyForm-module__TXO17a__booleanRow{gap:8px;display:flex}.SurveyForm-module__TXO17a__booleanBtn{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);cursor:pointer;padding:8px 20px;font-size:13px;font-weight:600;transition:all .15s}.SurveyForm-module__TXO17a__booleanBtn:hover{border-color:var(--color-primary)}.SurveyForm-module__TXO17a__selected{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.SurveyForm-module__TXO17a__selected:hover{border-color:var(--color-primary)}.SurveyForm-module__TXO17a__optionList{flex-direction:column;gap:6px;display:flex}.SurveyForm-module__TXO17a__optionItem{color:var(--color-text);cursor:pointer;align-items:center;gap:8px;padding:4px 2px;font-size:13px;display:flex}.SurveyForm-module__TXO17a__textArea{border:1px solid var(--color-border);border-radius:var(--radius-md);width:100%;color:var(--color-text);background:var(--color-surface);resize:vertical;padding:8px 10px;font-family:inherit;font-size:13px}.SurveyForm-module__TXO17a__errorText{color:var(--color-error);margin-top:6px;font-size:12px;font-weight:600}.SurveyForm-module__TXO17a__actions{border-top:1px solid var(--color-border);justify-content:flex-end;gap:10px;margin-top:4px;padding-top:14px;display:flex}.SurveyForm-module__TXO17a__skipBtn{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text-secondary);cursor:pointer;padding:9px 18px;font-size:13px;font-weight:600}.SurveyForm-module__TXO17a__skipBtn:hover{background:var(--color-bg)}.SurveyForm-module__TXO17a__submitBtn{border-radius:var(--radius-md);background:var(--color-primary);color:#fff;cursor:pointer;border:none;padding:9px 22px;font-size:13px;font-weight:600}.SurveyForm-module__TXO17a__submitBtn:hover{opacity:.9}.SurveyForm-module__TXO17a__submitBtn:disabled,.SurveyForm-module__TXO17a__skipBtn:disabled{opacity:.5;cursor:not-allowed}
.SurveyModal-module__MByIdW__stateText{color:var(--color-text-secondary);padding:12px 0;font-size:13px}.SurveyModal-module__MByIdW__errorActions{justify-content:flex-end;padding-top:12px;display:flex}.SurveyModal-module__MByIdW__closeBtn{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);cursor:pointer;padding:9px 18px;font-size:13px;font-weight:600}.SurveyModal-module__MByIdW__closeBtn:hover{background:var(--color-bg)}.SurveyModal-module__MByIdW__submitError{color:var(--color-error);background:var(--color-error-bg);border-radius:var(--radius-sm);margin-bottom:12px;padding:8px 10px;font-size:12px;font-weight:600}